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Lincoln Strategic

Our client, a Toronto-based precious metals producer with a UG gold project in northern Ontario, is seeking a n experienced IT specialist to provide up to Level 3 Helpdesk and Desktop Support to both corporate and site-based employees.   

Responsibilities:

  • Provide 1st, 2nd and 3rd level helpdesk & desktop support to both corporate and site-based employees.
  • Ensure service desk tickets are logged & managed accordingly, ensuring that all service levels are exceeded, keep clients up to date with resolution efforts on current incidents.
  • Actively contribute to IT Policies and Pro.
  • Install and configure computer hardware, software, systems, networks, printers, and scanners, including Managing stocks of equipment, consumables, and other supplies.
  • Install, investigate, diagnose, and solve computer software and hardware faults.
  • Install and maintain operating systems, network, and application software on desktop computers
  • Understanding of Operational Technology systems including CITECT SCADA, Seismicity Monitoring, CCTV etc.
  • Maintain regular housekeeping procedures, including data de-duplication, data backups,
  • Conduct end-user training in systems use and access.
  • Understanding of networking LAN/WAN protocols, VPN tunnels, IPSec, MPLS, and Cisco devices
  • Liaise and communicate (both Written and Verbal) and provide input into (not limited to):
    • Standard Operating Procedures (SOP’s)
    • Knowledge Base (KB)
    • Proficiently resolving service requests/incidents
  • Punctuality and regular attendance required.
  • Other related duties as assigned.

Skills & Experience

  • Degree/Diploma in a variety of computer systems
  • Minimum 2-3 years’ experience in a similar role
  • Attention to detail and ability to prioritize work.
  • Demonstrated experience working with others, good overall communication skills.
  • Strong decision making and problem-solving skills.

Job reference : JOB-13060


    • Job type: Full-time
    • Location: FIFO, Ontario
    • Date posted:
    • Pay:$- $ per hour